do you design a Salesforce community for scale? While Salesforce continues to
enhance the features and functionalities available in community, there are
still important discrepancies that become apparent as your user base grows.
One of the common approaches to address these disparities is to standardise.
While standardisation is sometimes the perfect fit, there are use cases where
standardisation isn’t ideally suited to a situation due to the impact that it
has on a customer’s experience.|
In this talk, we explore some of the key differences between a Sales/Service cloud and a Community cloud that any architect or admin should be mindful of when approaching any Community implementation