The Salesforce Platform’s declarative configuration framework is now more powerful and flexible than ever. This means that end to end, integrated applications go from PoC to Production ready in a matter of days and weeks. However, so often we see Salesforce implementations not delivering the value that the project sponsor was originally seeking out. Whether it was an individual or compound cause, the initial point of the finger will be magnetically attracted to the implementation partners, system administers and/or general service provider. But what if the original issue or problem was not clearly articulated, misunderstood or worst case not defined by the business?
If you are an administrator, user and/or consultant who is looking for approaches on solving the right problems for Customer, then this is the talk for you.