John Shea

John Shea is a highly trusted business transformation professional with over 2 decades’ experience in enterprise software implementation. He has worked in vendor consulting roles including Senior Business Consultant, Senior Project Manager and Principal Consultant and has been responsible for BPM and Dynamic Case Management solutions in the financial services sector throughout Asia/Pacific. His experience includes building out all customer-facing and employer-facing case management processes for a large superannuation fund using a best-of-breed dynamic case management tool. The implementation received a global award for excellence in Adaptive Case Management. John also has experience in ECM, CRM, enterprise integration and data analytics. At Tabcorp, John led the Salesforce Sales Cloud implementation for the Lott to support account management, collaboration and field sales mobility for account onboarding and day-to-day management of over 4,400 retail outlets which generate over $1.8 billion p.a. in revenue. John has also worked in industry analyst and consulting roles with Gartner and PwC