In today’s world, the customer is in control and companies that put the customer at the heart of their business, by becoming customer centric, are reaping the rewards of customer loyalty.
The journey to becoming truly customer centric takes time, but the results speak for themselves.
At Villa World, Robyn Valmadre’s first step was to build a cohesive in-house team of sales, marketing and service professionals who could provide their customers with a rewarding and personalised home buying journey.
To ensure the team had the tools it needed, Robyn adopted a technology driven solution. Sales Cloud has given them a single, seamless view of the customer’s sales journey and has resulted in fundamental changes to Villa World’s business strategy.
With Sales Cloud now in full swing and Villa World aiming to lead the property industry in customer satisfaction and advocacy, Robyn’s current priority is to finalise the roll out of Service Cloud and Marketing Cloud to complete the ultimate Connected Customer Experience.
Villa World: Building a Connected Customer Experience1:30 - 1:55 PM
Robyn Valmadre / Room P11